Safe Crisis Management (SCM) Practice Exam 2025 - Free SCM Practice Questions and Study Guide

The recommendation for a single staff member communicating with the individual being held stems from the goal of creating a calm and controlled environment during a crisis situation. Having only one staff member communicate helps to minimize confusion and potential power struggles that can arise when multiple voices are present. It allows for a consistent message to be delivered, which is crucial in helping the individual understand what is happening and what is expected of them.

Moreover, a single communicator can focus entirely on the individual, providing them with the attention and reassurance they need at that moment. This approach also enables more personalized interaction, allowing the staff member to gauge the individual's reactions and adjust their communication style accordingly. By maintaining a singular point of contact, the staff can better manage and de-escalate the situation, fostering a more effective means of restraint communication that prioritizes the well-being of the individual involved.